Harassment Prevention for Staff

Every person has the right to work in an environment free from harassment and to be evaluated on the basis of work performance. Everyone loses when harassment occurs. It affects productivity and lowers morale at all levels of an organization.

Anticipating and handling harassment problems properly can mean the difference between a drawn-out lawsuit and internal resolution. This workshop provides basic information and tools to prevent and handle harassment and resulting complaints.

Effective Interviewing

The workshop will strengthen your skills in the four critical areas of employee selection, appraisal, discipline and exit interviewing. 

You will learn about using questioning techniques that provide insights into an applicant's true capabilities and how to hire people who will stay with the organization and deliver top performances yearly.

Intended for people responsible with:

• Interviewing
• Making hiring decisions
• Appraising employees
• Obtaining feedback from departing personnel

Performance Evaluation

This workshop offers a comprehensive overview of the performance evaluation process and will focus on methods for evaluating employees on a year-round basis. We will present options and techniques for handling the process and provide suggestions for conducting the all-important performance interview.

Included will be some suggestions on coordinating the performance review with merit pay and reductions in force.

Managing and Valuing Cultural Diversity

Learn how to create and maintain an organization where everyone is willing to and can work together collaboratively. Your employees will learn how to promote equity, fairness and respect in interpersonal dealing among fellow staff members in respect to age, disability, religion, sexual orientation, social class, ethnicity or gender.

Your employees will learn how to heal the impact of discrimination and remove feelings of:

• Hurt 
• Misinformation
• Powerlessness

Coaching

Coaching is a critical skill for integrating new employees more quickly into the company. Peer coaches provide regular support to employees in solving work-related problems and dilemmas, thus preventing small problems from becoming insurmountable.

Topics include:

• The what and why of counseling and coaching
• Pulling it all together
• How to plan and conduct effective counseling and coaching sessions
• When you should counsel or coach
• How you can give effective feedback

On-the-Job-Training

The objectives of this course are to understand the basic concepts of On-the-Job Training (OJT). You will learn how the concept operates in today’s workplace in ways that are sensitive to career development issues. This experience allows you to identify and practice communication skills needed for effective OJT.

Training will include:

• Full class and small group discussions
• Job aids and descriptions
• Team and individual activities
• Case studies using actual on-the-job situations
• Practice with and learning about Job Task Analysis

Quality customer service is a no-cost way of helping customers recognize just how good you really are. This workshop offers proven methods for identifying customer needs and simple techniques for developing a company-wide program that will add to the perceived value of your product or services, improve employee productivity, enhance employee job satisfaction, and eliminate job burnout.

Learn how to:

• Assess the impact of quality service on your customers
• Discover what services these customers really want from you
• Create true customer service commitment within your agency
• Generate citizen confidence through inspired customer assistance
• Avert problems by focusing on customer needs and wants
• Deliver information and services that are not customer friendly
• Diffuse anger and handle irate customers
• Quality customer service motivates employees and increases job satisfaction

To help update your experience and expertise in different areas of technology, we offer courses that cover computer applications and software. Our learning options allow you to become more familiar with popular platforms and understand how different online systems function. The opportunities give you insight into digital services and skills you can use for various jobs or careers.

Information and Software Technology

• Introduction to Information Technology
• Introduction to Computer Forensics
• C++
• Java
• JavaScript
• Linux
• Unix
• Database Design
• Visual Basic
• Introduction to Web Publishing
• Web Graphics and Multimedia
• XML / HTML

Computer Applications

• Introduction to Computers/Computer Essentials
• MS Word
• MS Excel
• MS PowerPoint
• MS Access
• MS Project

To cover the purpose and processes for telecommunications and electronics technology, we offer courses that allow you to better understand and practice with various devices and systems used to establish infrastructures in today’s society.

Networking I and II

Session I: Addresses the concepts/ideas of LAN. Concepts such as topologies, administration, security and data communications are addressed.

Session II: A continuation of Networking I with an emphasis on networking operating systems and network administration.

Telecommunications I and II

Session I: Covers basic electronics communications systems including signals, noise, bandwidth, filters, AM and FM signal generation, detection and pulse modulation. 

Session II: Topics include all aspects of modern digital and data communication systems such as sampling, coding, decoding and digital transmission, digital multiplexing, satellite and optical fiber communications.

Circuit Analysis

This course will help you be able to use digital multimeters (DMM) to perform simple electrical measurements related to voltage, current and resistance. They will also learn how to analyze and design multi-branch circuits for desired current flow and voltage drops.

Zip & Zap Electronics

An introduction to electronics designed to provide an understanding of the basic theory and practice of electronics. The course will be taught with a fun hands-on approach by utilizing parts and components. Participants will benefit from this course by gaining a better understanding of the basic terminology and principles of the electronics used in business.

Digital Systems I and II

Session I: An up-to-date study of the principles and techniques of modern digital systems. Topics covered include numbers systems and codes, logic gates and Boolean Algebra, combinational logic circuits, flip-flops (registers and counters) and digital arithmetic.

Session II: A continuation of Digital Systems I where you will further investigate modern digital systems. Topics covered include counters and registers, IC Logic families, MSI logic, analog interfacing, memory devices and an introduction to the microprocessor, as well as an introductory look at GAL 16V8A programmable logic device.

Electro Mechanical Assembly

Prepares you to understand the basic principles of electromechanical equipment and their troubleshooting and maintenance. Covers single and three-phase circuits, magnetism, transformers, relays and electromechanical energy conversion. Topics include DC and AC motors, stepper motors, servomotors and solid state controlled circuits.

Soldering

Shows you how to reduce, rework and scrap due to solder defects and learn how to improve overall quality for a variety of products. The employees will learn basic soldering techniques such as component preparation, solder removal, soldering electrical connections and detecting common defects. This course will include lecture and practical application in soldering and Electro Static Discharge handling techniques.

Hydraulics and Pneumatics

This course introduces the basic principle of hydraulics and pneumatics systems and describes the maintenance of the systems. Topics include pumps, hydraulic motors, compressors, safety valves, actuators and controllers.

RF Microwave and Vacuum Systems

This course will cover the Vacuum Systems and RF Power Technology as currently employed by the semiconductor industry. Laws applicable to gases, gas flow, vacuum systems, system designs and equipment will be covered. RF Power theory, plasma fundamentals and systems as utilized in semiconductor processes will be discussed.

Semiconductor Manufacturing I and II

Session I: An introduction to semiconductor manufacturing via the preparation of single crystal materials and the processing of silicon and gallium arsenide wafers. Diffusion and ion implantation processing, and equipment are reviewed. The various metals employed on semiconductors and their respective metallization procedures are described. This course will provide a basic understanding of semiconductor materials, the meaning of forming p-n junctions and how conductive materials are used in semiconductor devices. 

Session II: Covers the processing of semiconductor wafers. This includes photolithography, wet/dry etching, die and wire bonding, and packaging. This course will provide a view of the delicate processing steps required for photolithography and etching that are needed to transform a semiconductor wafer into individual chips and ultimately finished devices.

Wafer Production Process

Provides a general overview of the various process areas in the GaAs Wafer Fab. Includes basic physical and chemical principles used in manufacturing FET’s and passive components of GaAs substrates. The course material will follow the process flows used in the manufacturing line.

Applied Technical Math

Covers intermediate algebra and trigonometry with technical applications. Topics included are: the trigonometric functions, vectors, units of measurement and approximate numbers, fundamental concepts of algebra, functions and graphs, systems of linear equations, factoring and fractions, quadratics, geometry (areas and perimeters of common plane figures, volumes and surface areas of common solids). A scientific calculator, a computer algebra system of software and a graphing software package is required.

In addition to our workshops, we can help improve your math, reading and writing experience. By taking one of our courses, you can learn and apply skills that provide more work opportunities and a path to advance your knowledge.

Basic Math

Learn how to work with whole numbers through applying four mathematical operations manually and by using the calculator.

Math Strategies

Learn how to read charts and graphs and use arithmetic to solve problems that involve whole numbers, fractions, percents and decimals manually and by using a calculator.

Basic Reading

Learn phonetic and reading comprehension skills and apply them to workplace materials.

Reading Strategies

Learn how to read and comprehend paragraphs, including identifying main ideas and supporting details, and understand the content through inferences. Skills will be applied to reading workplace materials such as instructions, documentation and benefit handbooks.

Writing

Learn how to write a complex sentence, use basic grammar rules, prepare simple reports and communicate information about workplace situations.

HiSET Preparation

Obtain knowledge necessary for passing the HiSET tests. Specific skills will relate to numerical math, higher level math, including algebra, and reading and writing with special emphasis on social studies, science and literature.