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Local Consumer Program Resources and FAQs

Helping Consumers Resolve Complaints!

Resources to Help Consumers

The MCC Law Center Local Consumer Program works in cooperation with the Massachusetts Attorney General's office to help resolve consumer complaints by a telephone and email advocacy process. 

 

Local Consumer Program FAQs

The MCC Law Center Local Consumer Program also serves as a source for general consumer information and referral. Review the FAQs below if you have questions.

MCC Law Center Local Consumer Program staff review all incoming consumer complaint forms for completeness and appropriateness for advocacy. A copy of the complaint form and letter are sent to the business requesting a written response and a Consumer Assistant is assigned to the case. The Consumer Assistant will contact both consumer and business via phone or email to see if an agreeable settlement may be reached. Occasionally a Consumer Assistant may request additional written documentation from the consumer and business for clarification or facilitation of the process. If an agreement cannot be reached, other options may be discussed.

The MCC Law Center Local Consumer Program provides advocacy services at no cost.

MCC Law Center is not able to handle emergency situations. If you have an emergency, you may contact an attorney, the police, or the town hall to help assist you.

Disclaimer: Some of the above are links to external internet sites and are provided for the convenience of users. Middlesex Community College Law Center is not responsible for the availability or content of these sites, nor does MCC Law Center endorse, warrant, or guarantee products, services, or information described or offered at these other Internet Sites.